AI Avatar · Tablet · Kiosk · Mobile Train the advisor. Embody the brand.
In retail, everything plays out in the interaction. An advisor hesitating on an objection, an international customer without a suitable interlocutor, a manager flying blind: these are lost sales and eroding brands. The AI avatar adapts to your environment — tablet on the shop floor, kiosk at the entrance, mobile in the back office — without a headset, without heavy infrastructure. VR can complement for in-depth training. Data collected at every interaction becomes your best management tool.
Train, deploy, analyse — no headset required
Practise without risking a real customer
The advisor practises with an avatar playing different customer profiles: the undecided one who compares everything, the rushed customer who wants an answer in 30 seconds, the demanding customer who questions everything. Discovery, product argumentation, upsell and complaint-handling techniques are practised in real conditions, on tablet or PC, without interrupting shop floor activity. Ideal for accelerating seasonal and new hire onboarding.
- Discovery techniques and product argumentation
- Handling objections and demanding customers
- Upsell and cross-sell on real-world scenarios
- Accelerated onboarding for seasonal and replacement staff
The customer hesitates between two jackets. "They're the same, right? Why does the second one cost more?" The avatar tests the advisor's response.
The advisor must identify the purchase trigger: usage, lifestyle or social status. They reframe the value without discounting.
The avatar spontaneously suggests a cheaper alternative. The advisor practises natural upsell and cross-selling.
Active listening, argument clarity and simulated closing rate score. Available on tablet in the break room or at home.
A customer walks into the store. The avatar on the kiosk can speak to them in their language — French, English, Japanese, Arabic — as soon as they address it.
It presents the current collection, answers product questions, directs to the right department or the right human advisor.
It speaks with the brand's voice, tone and visual identity — customisable down to the finest editorial detail.
Every interaction is recorded: questions asked, products requested, language, duration. A dashboard exploitable by commercial management.
Your brand embodied. On every device.
The avatar is not just a training tool — it can be deployed in-store to welcome and guide your customers directly. On a stand-alone tablet, interactive kiosk or entrance totem, it represents your brand around the clock: same tone, same vocabulary, same consistency as your best advisors — in every language, at every hour. For brands with an international clientele, it is the end of the language barrier.
- Customer welcome and guidance on tablet, kiosk or totem
- 62 languages — the customer chooses theirs or speaks, the avatar follows
- Full customisation: voice, appearance, brand editorial tone
- Available 24/7 — sales, holidays, exceptional openings
Every interaction becomes actionable data
Whether the avatar trains your advisors or welcomes your customers, every session generates precise behavioural data: hesitation, empathy, assertiveness, most requested topics, most used languages. The store manager consults competency scores by advisor in real time, identifies collective pain points and adjusts the training plan. Commercial management accesses customer trends to inform the range.
- Per-advisor dashboard: progression, scores, improvement areas
- Analysis of most frequent customer questions by product
- Competency gap detection at store or network level
- xAPI export to your LMS for traceability and HR reports
Lyon-Part-Dieu store: average empathy score 61/100 — 8 points below network average. Reinforcement programme triggered automatically.
Most asked customer question this week: "Do you have this in other colours?" — signal for range beyond main collection.
34% of kiosk interactions in a foreign language (Japanese, Arabic, English). No advisor mobilised.
Kiosk-to-advisor transfer rate: 68%. Customers who interact with the avatar are 2× more likely to complete a purchase.
From field audit to in-store avatar
Audit & customisation
We analyse your key sales situations, customer profiles and brand DNA. The avatar is configured with your vocabulary, tone, products and visual codes. VR can be integrated for the most complex field training scenarios.
Multi-device deployment
Set up on tablet, kiosk, browser or mobile app depending on your context. Integration into your LMS (xAPI/SCORM) for training, or standalone deployment for customer reception. No heavy infrastructure.
Analytics & continuous improvement
Access to the Avatar Académie dashboard from day one: scores by advisor, network trends, customer questions. Data guides the training plan and range decisions. Your avatar improves with every interaction.
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Can the avatar be customised to our brand identity?
Yes, fully. The avatar's appearance, voice, tone, vocabulary and editorial codes are configured to match your brand identity. Your customers and advisors interact with an avatar that genuinely embodies your brand — not a generic AI.
How do we train seasonal staff or replacements quickly?
The avatar is accessible immediately on any device — tablet, PC, smartphone. A new advisor can complete several training scenarios before their first shift, without mobilising a manager or senior colleague. Onboarding time is typically cut by 40%.
Can the avatar serve international customers in their own language?
Yes. The avatar automatically detects the customer's language from their first sentence and adapts in real time — across 62 languages. No configuration, no menu selection. This is particularly useful in tourist areas, airports, international department stores and duty-free shops.
What data does the platform provide to store managers?
Every interaction — training or customer-facing — generates behavioural data: empathy, hesitation, assertiveness scores per advisor; most frequently asked product questions; peak interaction times; languages detected. All of this is accessible in real time in the Avatar Académie dashboard and exportable to your LMS or HR tools.
Is VR required to deploy an avatar in-store?
No. The avatar runs on any device without a headset: tablet, kiosk, touch screen, smartphone or web browser. VR can be added as an optional layer for the most immersive training scenarios, but it is in no way a prerequisite for deploying the avatar in your stores.
Ready to deploy your avatar in-store?
Demo on your retail context, no commitment.